Confident Telephone Communication in the Workplace

Feel more confident picking up the phone and handling workplace conversations professionally. Confident Telephone Communication in the Workplace is a two-day course for anyone who uses the telephone at work, wants to improve their communication skills or is preparing for a role where telephone communication is an important part of the job. You’ll develop practical techniques to handle calls with greater confidence, communicate clearly and create a positive impression, helping you feel prepared for a wider range of workplace opportunities. 

What you’ll learn 

You’ll explore practical techniques for managing telephone conversations professionally, from answering calls and introducing yourself to listening effectively, asking the right questions and responding confidently. You’ll have opportunities to practise different workplace scenarios, helping you build your confidence and adapt your communication style to different callers and situations. You’ll also develop strategies for handling challenging or unexpected calls calmly and professionally. 

You’ll gain 

Practical telephone skills, greater confidence in workplace conversations and the communication techniques to handle calls professionally and effectively.