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Hospitality Team Member Apprenticeship
Hospitality Team Member Apprenticeship
Level 2
Off Site
Course Overview
Part Time
Certificate
Certificate
This apprenticeship standard is designed for all hospitality staff who work, or are looking to work in a range of establishments such as bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. This apprenticeship provides the opportunity to develop fantastic hospitality skills and knowledge, such as recognising customer’s needs, knowing how to match them to the products and services of the business. This apprenticeship is suitable for individuals looking to start a career in the hospitality and catering industry, and well as those already in employment.
Delivery model: Workplace delivery with a structured scheme of work.
Duration: 15 months plus up to 3 months for end point assessment
Ideal for:
- Hospitality team member
- Banquet server
- Bar staff
- Front Office / Reception
The apprenticeship will cover the following core areas:
- Customer service
- Understanding legislation
- Upselling
- Identify opportunities to promote the organisation
- Effective communication
- Resolve customer problems
- Become a specialist in a hospitality area
- Customer experience
End Point Assessment
The End Point Assessment will test the entire Standard, and be undertaken as follows:
- On demand test: 90 minute on demand multiple choice test
- Practical observation: 2 hour observation of the apprentice in the working environment
- Business Project: Project to look at an opportunity / challenge / idea to make an improvement to the business
- Professional discussion: 40 minute structured meeting led by the independent assessor, involving the apprentice and employer (e.g. line manager)
Benefits for learners
- Enhance your hospitality skills and gain a professional qualification whilst you work
- Great scope for career progression and personal development
- The opportunity to attend additional workshops such as food safety and personal license courses
- Continued support from Gloucestershire College and award winning trainers
Benefits to business
- Excellent Opportunity to upskills existing staff with a broad range of hospitality skills
- Staff will be competent, with knowledge of legislations required in a Hospitality environment (H&S)
- Develop a team who will drive your business forward in a competitive
- Increase staff retention and experience
Components
English, maths Functional Skills Level 1
End Point Assessment
The End Point Assessment will test the entire Standard, and be undertaken as follows:
- On demand test: 90 minute on demand multiple choice test
- Practical observation: 2 hour observation of the apprentice in the working environment
- Business Project: Project to look at an opportunity / challenge / idea to make an improvement to the business
- Professional discussion: 40 minute structured meeting led by the independent assessor, involving the apprentice and employer (e.g. line manager)
|
Area |
Overview |
|
Customer |
Recognise customer profiles in hospitality and how customers have different needs Deliver excellent customer service in line with the business / brand standards with the aim of exceeding customer expectations Take feedback from customers seriously and actively improve own customer service in line with business / brand standards |
|
Business |
Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets Perform activities to positively promote business / brand standards and identify opportunities to increase sales and achieve customer loyalty Proactively support the reputation of the business and be aware of how it compares with its competitors Know the products / services that are offered by the business, their prices and special offers and how to match them to customers’ needs Actively promote the unique selling points of the business and special offers available and promotions to customers |
|
People |
Understand the importance of using appropriate methods of communication that are suitable for different situations and individuals’ needs in a variety of hospitality contexts Support team members to ensure that the products and services delivered are of a high quality, on time and meet customer expectations in line with business needs Put people at ease in all matters, adapt products and services as necessary, helping them to feel welcome and supported and provide them with information that is relevant to their needs |
|
Hospitality Specialist |
Apprentices will then choose one area to concentrate on from a selection including: · Food and Beverage Service · Housekeeping · Reception · Concierge and Guest Services |
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GCSE's in English and maths - Grade 9-1 (A-G) or Level 1 Functional Skills equivalent
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Completers may want to progress to Hospitality Supervisor Standard
Shortlist and Apply
If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.
Catering and hospitality is a thriving industry in Gloucestershire, across the UK and around the globe, offering a range of exciting opportunities. From hotels, restaurants and cruise ships to holiday parks, contract catering and more, the opportunities are endless and include roles such as chefs, sommeliers, hotel managers and front-of-house staff through to event managers, marketing and public relations.
GC has fantastic links with local and regional employers, which allows students to attend masterclasses with some of the best professionals in the industry. You will gain relevant industry experience by working at GC’s commercial restaurants, which include The View Restaurant at our Forest of Dean Campus, and Number One Restaurant at our Cheltenham Campus.
You’ll also get plenty of real-world experience attending and running events around the county, which may include large functions and corporate events.
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Next Steps
Find out more
Check the progress of your application and find out everything you need to know about the application and enrolment process at GC.