What You Will Pay
Please contact Student Services on 0345 155 2020 for pricing information.
Engineering Technician (Technical Support Technician) Apprenticeship
Level 3
Gloucester
Course Overview
Part Time
Certificate
Certificate
Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.
Delivery model and duration:
Apprentices will attend college for two days per week over two years.
Training, assessments and observations will also be completed in the
workplace. This can be supported by some remote delivery if required.
Duration: 42 month
Ideal for:
• Electronics Engineer
• Software/ Hardware Engineer
• Electrical/Electronic Technician
• Electronic Design Engineer
The apprenticeship will cover
the following core areas:
• Maintaining electronic equipment and systems
• Producing drawings using a CAD system
• Conducting business improvement activities
• Health and Safety
• Wiring and testing programmable controller based systems
• Features and applications of electrical machines
• Assembling and testing electronic circuits
• Monitoring and fault diagnosis
• Mathematics for engineering technicians
Benefits for learners
• Gain high level technical knowledge and practical experience by combining on the job training with academic study
• Gain a valuable, national-recognised qualification
• Fill skills gaps in businesses
Components
• EAL Level 2 Diploma in Advanced Manufacturing Engineering
• EAL Level 3 Diploma in Advanced Manufacturing Engineering – Technical
Support
• EAL Level 3 Diploma in Advanced
Benefits to business
• Increase future productivity
• Keep the business up to date with the latest knowledge and innovative practice
• Deliver on the job training to employees tailored to business needs
• Develop and retain existing staff by offering support and a fresh perspective
End Point Assessment
The End Point Assessment will test the entire Standard, and be undertaken as follows:
• An occupational Competence Validation Interview (Viva) drawing from a portfolio of evidence of occupational competence
• Professional competence assessment undertaken by independent assessor(s)
• Final employer endorsement of occupational and professional competence and overall completion of the apprenticeship
Unit and Overview grid
| Knowledge | Skills |
| Understanding the importance of complying with statutory, quality, organisational and health and safety regulations |
Obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation) |
| Understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians |
Working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements |
| Understanding the structure, properties and characteristics of common materials used in the sector |
Planning and where applicable obtaining all the resources required to undertake the work activity |
| Understanding the typical problems that may arise within their normal work activities/environment |
Undertaking the work activity using the correct processes, procedures and equipment |
| Understanding approved diagnostic methods and techniques used to help solve engineering/manufacturing problems |
Carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment |
| Understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to |
Dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel |
| Understanding and interpreting relevant engineering/manufacturing data and documentation in order to complete their job role |
Completing any required documentation using the defined recording systems at the appropriate stages of the work activity |
| Understanding the different roles and functions in the organisation and how they interact |
Restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location |
| Understanding why it is important for an organisation to continually review their processes and procedures |
Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out |
| Understanding mathematical techniques, formula and calculations used in a technical support environment |
Presenting technical documentation in the required format |
| Understanding the methods and techniques used to evaluate technical data and documentation |
Ensuring that codes, symbols and other references used in the technical documentation follows agreed UK/international conventions |
| Understanding how to identify that the data and documentation being used is current and up to date |
Saving and storing technical documentation in the correct format, location in accordance with organisational and/or customer requirements |
| Understanding the procedure to be used for making changes to issued documentation |
Making any changes/amendments to the technical documentation using agreed quality assurance control procedures |
| Understanding where and how to source other areas of technical expertise/information to help solve technical problems |
Developing effective business and/or customer relationships |
| Understanding the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes |
Providing technical advice and guidance to others |
| Contributing to the business by identifying possible opportunities for improving working practices, processes and/or procedures |
-
Individual employers will set the recruitment and selection criteria. Candidates will typically have 4 GCSEs at Grade C (4) or the equivalent, including Maths, English and a Science
-
Completers may want to progress to Engineering Apprenticeship Level 4 or HNC
Shortlist and Apply
If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.
Engineering covers a wide range of careers and exciting job opportunities. You could work in communications, electrical or electronic engineering, manufacturing, mechanical engineering, medical technology, power systems and transport – to name a few!
Studying engineering at Gloucestershire College not only gives you the opportunity to get career-focused qualifications, but you’ll also have access to some of the best facilities available, which are vital to support study in this technology-based field.
Engineering is a key sector in Gloucestershire, so you’ll get excellent opportunities for work experience with our employer partners. You’ll also be in a great position to progress on to a range of higher apprenticeships, trailblazer degree programmes and foundation degrees that are validated by the University of the West of England, and delivered by the College at our Gloucester Campus.
Proud To Be Working With
View Courses
Next Steps
Find out more
Check the progress of your application and find out everything you need to know about the application and enrolment process at GC.